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1. How do I tour the Fire Station

All Maumelle Fire Department stations are staffed 24 hours a day, seven days a week. If your group or organization would like to tour our facilities, please contact Cindy Miller to make arrangements by calling 501-851-1337 ext. 200.

Usually, tours are conducted at Station 1 because there is a greater variety of apparatus to see. If your organization wishes to tour a station that is closer to your area, the Cindy can arrange the tour.

Tours can be conducted any time between 8 a.m. and 5p.m. on any day. Maumelle Fire Department personnel welcome visitors at any time during those hours if parents wish to bring their children to see the fire trucks. If you call to arrange a tour, please consider the fact that if we must respond to an emergency call, we may not be in the station at the arranged time.

2. What is your Insurance Services Office (ISO) rating?

As of July 1, 2017, the City of Maumelle has a ISO Class 2 rating. The rating falls on a scale of 1-10 with Class 1 being the best possible rating and a Class 10 indicating no fire protection.

3. Why do fire engines respond with ambulances?

Our fire engines respond with at least 2 personnel and are often stationed closer to your address than the closest ambulance. All of our engines have EMTs or Paramedics who can arrive before an ambulance to begin patient care.

Our engines are equipped with basic medical gear and an automatic external defibrillator (AED), which may assist in certain types of cardiac arrest. By adding additional personnel on the scene, we can do a more efficient, safer job of caring for our patients.

4. How do I become a Maumelle FireFighter?

Maumelle Fire Department is a Civil Service department. This means that we follow the process outlined in the Arkansas Civil Service Law.

5. How many smoke detectors should I have in my home?

You should have at least one smoke detector in each bedroom, the hallway and at the top of all stairways. Smoke rises, so the best place to install a detector is on the ceiling or high on an inside wall approximately 6-8 inches below the ceiling. We recommend that you buy a battery-operated smoke detector that carries the Underwriter's Laboratories (UL) logo.

Newly constructed occupancies are required to have wired smoke detectors with battery backup that are all connected to sound simultaneously if one detector is activated. We recommend that you test your smoke detectors by pressing the test button monthly. If the detector fails to sound, replace the battery. Otherwise, we recommend that you replace all of your smoke detector batteries twice a year.

The best time to change your batteries is at the same time you set your clocks back and forth between Daylight Savings Time and Standard Time.

6. How can I become a Volunteer Firefighter

The Maumelle Fire Department is always looking for persons willing to serve as volunteer firefighters. Applicants should be at least 18 years of age, have a high school diploma or equivalent and have no felony convictions. Previous firefighting experience is not required. The responsibilities of volunteer firefighters include responding to calls when available and attending twice-monthly training meetings. The department provides all volunteers with protective equipment, radio pagers and necessary training.

For more information about becoming a volunteer firefighter, contact Chief Gerald Ezell at (501) 851-1337 (Ext 201) or visit our headquarters at 2000 Murphy Drive during normal business hours.

7. Am I allowed to burn leaves or other items in Maumelle?

No. Open outdoor burning within the Maumelle city limits is regulated by ordinance. In an effort to ensure safe neighborhoods and help preserve clean air, residential burning of yard waste or trash is not allowed.

8. Do you get cats out of trees?

Not usually. Cats often climb trees to avoid perceived dangers that they encounter at the bottom of the tree. Given plenty of time for them to calm down, most cats climb down on their own without incident. You can speed the process up by leaving a can of their favorite food on the ground near the tree. Suprisingly, cats aren't as happy to be "rescued" as their owners and a cat with claws actually pose a danger to a firefighter who attempts to pluck it from its perch before the cat is ready.

9. Why do fire engines respond with ambulances?

Our fire engines respond with at least 2 personnel and are often stationed closer to your address than the closest ambulance. All of our engines have EMTs or Paramedics who can arrive before an ambulance to begin patient care.

Our engines are equipped with basic medical gear and an automatic external defibrillator (AED), which may assist in certain types of cardiac arrest. By adding additional personnel on the scene, we can do a more efficient, safer job of caring for our patients.

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1. Where is the Human Resources Department located, and what are its office hours?

The City of Maumelle’s Human Resources Department is open Monday through Friday from 8:00 a.m. to 5:00 p.m.

We are located in City Hall, 550 Edgewood Drive, Maumelle, AR 72113 (501) 851-2784, Ext 233.

Free parking is available in the parking lot in front of City Hall.

2. Should I apply for the job?

In addition to having an interest in the job, please review the job posting to determine if you meet the minimum qualifications for the job.

 https://www.maumelle.org/Jobs.aspx

3. How do I apply for a position?

https://www.maumelle.org/FormCenter/Human-Resources-6/City-of-Maumelle-Employment-Application-60

4. Can I submit my resume instead of completing the job application form?

We do not accept electronic/paper resumes without an application. You can attach your resume to your completed application if you wish, but you should always complete the application as if there were no resume attached.  Please refrain from using “see resume” when providing your job description on your application.

5. How long do jobs stay available?

Some job advertisements will indicate a specific closing date. Others will state "Open until filled" meaning that the position may close at any time, depending on where the hiring supervisor is in the process.

6. I want to apply for more than one position. Do I need to fill out a separate application for each job?

Yes, to apply for multiple jobs postings you must complete a separate application for each position.

7. How long does it normally take before I am scheduled for an interview (if selected for an interview)?

On average, it takes up to two weeks for the departments to review and schedule interviews for selected applicants. In some cases, this process may take longer.

8. Are there any conditions that must be met before I can be hired?

Hiring for final applicants will be contingent upon the completion of a successful pre-employment screening. Also, please be aware that if you are made a job offer and accept, you are required to provide acceptable documentation to establish your identity and your eligibility to work (per the Immigration Reform and Control Act).
Click link for a list of https://www.uscis.gov/i-9-central/acceptable-documents/list-documents/form-i-9-acceptable-documents.

9. Do all City of Maumelle employees get benefits?

All full-time City of Maumelle employees are eligible to enroll in benefits offered by the City of Maumelle; part-time and temporary employees do not.

10. Are you ADA compliant?

Applicants may request an accommodation, if needed, to complete the employment application process. Requests should be communicated to the Human Resources Department at 501-851-2784 or by writing to:
City of Maumelle, Attn: Human Resources Department
550 Edgewood Drive
Maumelle, AR 72113

11. Are you an equal opportunity employer?

The City of Maumelle is an Equal Employment Opportunity employer. There is zero tolerance for discriminatory practices regarding employment opportunities to any person, on the basis of race, color, national origin, political affiliation, religion, sex, age, physical handicap, veteran status or any other federal or state protection. With regard to the employment of persons with disabilities, the City will make reasonable accommodation(s) in order that a qualified individual can gain or continue employment with the City.

12. Is the city attorney available for personal use/counsel?

No, unless there is a legal issue regarding you as a city employee or your department.

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1. Who do I call if I have water and / or sewer issues?

You will need to contact Central Arkansas Water at 372-5161

2. If I have billing questions who do I call?

City Hall handles all accounts receivable you can reach them at 851-2500.

3. I just moved to Maumelle, how do I get services started?

Water-Central Arkansas Water: 

To start a new service that has not had service previously, contact the New Service Section at Central Arkansas Water. An activation fee will appear on the first month's bill.

For more information visit: Central Arkansas Water 

Electricity- Entergy

Visit Entergy to begin service.

Natural Gas Service- Centerpoint Energy

To start your new natural gas service, you will need 

• Centerpoint Energy account number (if existing customer)
• Move dates
• Payment method ready (for initial deposit if necessary)

For more information visit Centerpoint Energy

Telephone & Internet Services:

• AT&T
• Fidelity
• Verizon
• Windstream

Once accounts are set up, call Public Works at 851-2812 to set up delivery for your trash can and recycle bin if  one is not already at your residence.

4. Does the city of Maumelle have a mosquito control program?

Yes, we do. We spray every Thursday night during the summer months. Unfortunately, we can’t spray the entire city in one night. It takes us three weeks to spray the entire city only spraying on Thursday nights with weather permitting.

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1. Who do I call if I have water and/or sewer issues?

You will need to contact Central Arkansas Water at 851-3070.

2. If I have billing questions, who do I call?

City Hall handles all accounts receivable you can reach them at 851-2500.

3. I just moved to Maumelle. How do I get services started?

Go to City Hall at 550 Edgewood Drive, Suite 590 or call 851-2500 to set up your account, and then call Public Works at 851-2812 to set up delivery for your trash can and recycle bin if one is not already at your residence.

4. Does the City of Maumelle have a mosquito control program?

Yes, we do. We spray every Thursday night during the summer months. Unfortunately, we can’t spray the entire city in one night. It takes us three weeks to spray the entire city only spraying on Thursday nights with weather permitting.

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1. Where do a report a pot hole in the street?

Call Public Works Operations at 501-851- 2812, we will dispatch our asphalt crew.

2. Who do I call if my drain is stopped up and running in the street?

Call Public Works Operations at 501-851-2812, we will dispatch our crew.

3. Who do I call if a ditch is full of leaves?

Call Public Works at 501-851-2812, we will dispatch our supervisor. If it’s on Private property it will be the responsibility of the homeowner; if it’s on the streets, City crews will take care of it.

4. What do I do if I stumble across a catch basin top knocked off?

Call Public Works immediately at 501-851-2812, we will dispatch a crew to investigate and replace the top ASAP, this is a public safety issue.

5. What do I do if I see a storm drain cover missing?

Call Public Works Immediately at 501-851-2812 we will dispatch a crew to investigate and replace it ASAP, this is a public safety issue.

6. What do I do if sink hole forming?

Call Public Works at 501-851-2812, we will dispatch our supervisor. If it’s on private property it will be the responsibility of the homeowner; if it’s on the streets, City crews will take care of it.

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1. Who do I call if the sidewalks need to be repaired?

Call Public Works Operations at 501-851-2812, we will have a supervisor to evaluate the situation.

2. When do they sweep the streets?

The Public Works Department sweeps neighborhood streets on an as-needed basis, call 501-851-2812 for more information.

3. How do I get a speed hump installed in my neighborhood?

Call the patrol commander at the police department at 501-851-1337 and request a speed survey. Results are then evaluated by the traffic committee and if a need is found we will install one. Call Public Works Traffic at 501-851-6247 and they will walk you through the process.

4. Who do I call if I see paint, oil, chemicals, or debris spilled on the streets?

Call Public Works immediately at 501-851-6247, we will dispatch a Supervisor to investigate.

5. Where do I report a pot hole in the street?

Call Public Works Operations at 501-851-2812, we will make a work request and have a supervisor dispatch our asphalt crew if necessary.

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1. How do I participate in curbside recycling?

Please call 851-2812 and request a recycle bin. We deliver those within 1-3 days from the time you make a request.

2. Is there a charge to recycle?

No, it does not cost to recycle.

3. What happens to my recycling?

Recycling is collected by City crews. The City tips the recyclables at Recycle America in Little Rock, AR.

4. Can I collect my recyclable materials in brown paper bags?

Yes!  If you want to continue sorting your materials in brown bags, that is fine.  Simply put all of the brown bags inside your bin.  Please do not place plastic bags (full or empty) in your blue bin.  Plastic bags get tangled in machine gears at the Material Recovery Facility (MRF) requiring the MRF to stop operations to remove the bags.  

You may collect your recycling in plastic bags, but you must dump the recyclables out of the plastic bag into the bin and place the plastic bag in the garbage or take it to a Kroger Store or another participating grocery store for recycling.

5. What types of items can be placed in the recycling bin?

Please refer to the information shown above under "Materials Accepted Curbside for Recycling."

6. Why did the program change?

Maumelle residents spoke and we listened. It took time to negotiate and to find a way we could start collecting more at curbside without increasing the community fees to offset the cost to pay an outside company.

7. I'm moving, should I take my recycling bin with me?

No. Just like the garbage cart, these recycling bins are the property of the City of Maumelle. Do not take them with you when you move. Each bin is assigned to a specific property using serial numbers.

8. What if I want a bigger bin?

We don't have larger bins at the moment. We are trying to get a participation rate and to verify there will be a need for it.

9. Why is glass not one of the items collected in the program?

We do not accept glass because of employee safety (avoiding injury) and contamination issues (breakage within the collection vehicles can cause glass shards to end up in the other materials, which may cause the rejection of loads). 

Historically, glass has been the smallest amount of recyclables collected, and there has been a significant decline in the last few years, as many bottlers have turned to plastic. Also, the glass markets have been and continue to be depressed, so economics are also a factor.  Recycle America does not allow us to collect glass curbside and tip at their facility without incurring an additional cost.