Senior Services Summary
State of Senior Services
Senior Services experienced a tremendous amount of growth in all levels of service in 2017. During the first quarter of 2017, the new facility was completed, and the Senior Wellness Center operations moved from the lower level of Dean Files City Center building to the new facility located at 2 Club Manor Cove. The move was made within two workdays with the assistance of Senior Services staff, volunteers, Public Works staff, and volunteers from City of Faith. Services to the public were suspended for four days to complete packing, to move items, and to un-pack in the new facility. On the fourth day, a VIP Reception was held for the volunteers and supporters of Senior Services, and the Grand Opening of Maumelle Center on the Lake was held the morning of March 3, 2017. The estimated attendance for both events was over 700 people.
The new facility features dedicated café space, classroom, and exercise space. The interior signage was named after founding families, who lived in the Maumelle area prior to Maumelle Ordinance Works. Kevin Cummings, an employee in the Parks and Recreation Department and a local historian, researched the history behind each of the families and their relevance to the land.
A new volunteer position, docent, was created to welcome new individuals to the facility and give tours to prospective new members. Membership for 2017 grew to almost 1,500 by year’s end as a direct result of a new facility and the assistance of docents.
The facility features several methods that not only provide services to the community, but also provides opportunities for the department to earn additional income for the City. The lunch program was expanded from a one meal a day to providing café service from 8:00 am until 1:00 pm, Monday through Friday. Breakfast, lunch, and snacks are available for purchase at very economical prices for members and their guests.
Additional revenue is earned by hosting local, civic and non-profit groups during non-peak times and providing services through the café. To date, the Governor’s Advisory Council on Aging and Maumelle Veterans Committee meet quarterly, and the Maumelle AARP Chapter and Counting on Each Other Inc. meet monthly at the Center. The facility is also available for rent after membership hours.
The Center staff produces a newsletter every two months for members to advertise about upcoming events and activities at the Center. The Center changed the format in 2017, outsourced the printing of the newsletter and developed a 24 page, full color newsletter. The out-sourced company prints the newsletter free of charge to the City of Maumelle and members receive a larger, full-color copy at no additional cost to the City or the members.
Programs, Events, and Volunteers
Programs, events, and activities increased as the operating hours increased from 8:00 am to 5:00 pm Monday through Friday to 5:00 am to 8:00 pm Monday through Thursday, 5:00 am to 4:00 pm Friday, and Saturday from 8:00 am to 1:00 pm. The total attendance at all events or activities in 2017 was 81,474. The event/activity attendance for 2016 was 46,510. The Center had 233 separate, unduplicated volunteers, who worked 4,021 events for a total of 13,206 hours in 2017. In 2016, 148 volunteers worked 2,066 events for a total of 8,459 hours.
Transportation expanded significantly in 2017, and a pilot program was successful in providing more capacity to accept more para-transit requests by categorizing as either para-lite or para. Trained volunteers drove the para-lite trips, and trained staff members drove the para transit members. Adding this volunteer position has added to the number of appointments that may be accepted each week, without adding additional vehicles.
To top off 2017, The City of Maumelle received an Honorable Mention in the 2017 Arkansas Business Trendsetter City Awards in the Tourism Development/Creative Culture category for the Maumelle Center on the Lake. It was a great year!