Frequently Asked Questions

GENERAL

WHO DO I CALL IF I HAVE WATER AND/OR SEWER ISSUES?
You will need to contact Maumelle Water management at 851-3070.

IF I HAVE BILLING QUESTIONS WHO DO I CALL?

City Hall handles all accounts receivable you can reach them at 851-2500.

I JUST MOVED TO MAUMELLE, HOW DO I GET SERVICES STARTED?

Go to City Hall at 550 Edgewood Drive, Suite 590 or call 851-2500 to set up your account, and then call Public Works at 851-2812 to set up delivery for your trash can.

DOES THE CITY OF MAUMELLE HAVE A MOSQUITO CONTROL PROGRAM?

Yes, we do. We spray every Thursday night during the summer months. Unfortunately, we can’t spray the entire city in one night. It takes us three weeks to spray the entire city only spraying on Thursday nights with weather permitting.

TRASH

HOW DO I KNOW WHEN MY TRASH IS PICKED UP?

We schedule trash pickups according to subdivisions. The schedule follows:

• MONDAY:

Garden Oaks, Hightimber, Woodland Heights, Rolling Oaks, Country Club of Arkansas

• TUESDAY:

Edgehill, Leisurewood, Edgepark, Newbedford Edgewater, Waterside, South Shore, Maumelle

Valley Estates, Osage Falls, Windwood, Mtn. Terrace Estates

• WEDNESDAY:

St. Thomas, Weatherwood, Belle River, River Run, Maumelle Heights, Riverland, Masters Place, Lawrence Addition, Golf Club Area, First Fairway, Ninth Fairway, Wiggins, CC Villas, Kimberly Manor, Club Manor, Rivercrest Est., Turtle Creek, Annex Area, Ridgeview, Majestic Pointe

• FRIDAY:

Parkridge, Piney Cove, North Pointe, Kingspark, Random Oaks, Brookshire, Diamond Pointe, North Ridge, West Pointe, Stoneledge, Meadow Ridge, Hayley Heights, Summit Valley, Pleasantwood, Cook Mountain

WHY DOES PUBLIC WORKS ONLY PICK UP WHAT IS INSIDE THE TRASH CART AND NOT ADDITIONAL BAGS PUT BESIDE IT?

Maumelle has a city ORDINANCE NO. 584- Sec. 62.1 that reads, “Only items placed within the authorized Maumelle Container will be collected. Additional cans or bags separate from the authorized container will not be collected.”

WHAT DO I DO WHEN I HAVE MORE TRASH THAN THE TRASH CART PROVIDED WILL HOLD?

There are a few options:

You may request an additional trash cart by calling 851-2812. There is an additional charge of $3.50 per month billed to your quarterly billing for the 2nd cart. For any additional carts beyond 2, they are billed at $5.00 per month. You may also choose to bring it to our Transfer station located at 425 B Hyman Drive.

WHAT HAPPENS WHEN A HOLIDAY FALLS ON MY REGULARLY SCHEDULED TRASH DAY?
Your trash will be picked up the next working day. Trash is our first priority to pick up after holidays. Yard waste and recycling will be picked up at our earliest convenience. Most times Yard Waste and Recycling get caught back up and back on schedule the day after the holiday because there are not as many participants.

2013 HOLIDAY TRASH SCHEDULE

RECYCLING

WHAT IS PICKED UP FOR CURBSIDE RECYCLING?

We pick up newspapers, plastic bottles, and aluminum cans. Please place your cans and newspapers in bin. You do not have to sort the items.

Please note we will pick up when it rains, but we cannot recycle wet newspaper, so you may want to wait until the next pick up to put out newspaper if it is raining

HOW DO I PARTICIPATE IN CURBSIDE RECYCLING?

Please call 851-2812 and request a recycle bin. We deliver those on Thursday.

WHERE CAN I RECYCLE OTHER ITEMS THAN THOSE PICKED UP ON CURBSIDE?

Everyone is welcome to bring their recyclables to the bins located at the Maumelle Transfer Station. There is no charge to recycle. The recycling hours are Monday through Thursday from 7am to 3:30pm, Friday from 7am to 5:30 pm and Saturday from 10am to 3:30pm. Resident's may recycle steel and aluminum cans, glass, plastics, plastic bags, corrugated cardboard, paste board, catalogs, newspaper, magazines, phonebooks, & paper/junk mail at this facility

* See Transfer Station below for details on drop off recycling

I CAN'T FIND ANYWHERE TO RECYCLE WET PAINT, WHAT ARE MY OPTIONS?

We do not recycle wet paint. You can't simply toss dried paint into your trash can. To be acceptable for landfill, paint must be thoroughly dry. Please be sure that your paint is completely solidified. Liquid paints and stains can spill while awaiting collection or during the collection process; paint leaking into trucks and onto roadways poses tremendous cleanup challenges.

Suggested methods for drying it so we can accept it follows:

*For small amounts of paint you can:

• Leave the lid off the can and set it out to dry (Hint, leave the lids off the cans for pick-up so they can see the paint is dry and accept it.)
• Pour the paint out onto cardboard or newspaper in a thin layer and let dry

*For larger amounts you can:

• Give the paint to someone who can use it (i.e., friends & neighbors, recreation departments, theatre groups, housing assistance groups)
• Mix in equal parts of kitty litter, sand, saw dust, crushed corn cobs, or any other absorbent material
• An easy-to-use, nontoxic product called Waste Paint Hardener shortens the drying process for acrylic and latex paint in a matter of minutes. You can add this to just about any product and turn it into a solid. You can find this product in most local hardware/paint stores.

All residual/leftover paint must be hardened or dried. Any liquid or soft paint will be left as unacceptable by collection crews. Remove lids from cans, and put cans next to trash cart. Please call us at 851-2812 and notify us you will have paint cans.

WHEN DO YOU PICK UP RECYCLING?

2013 Recycling Collection Center Holiday Closing
 

YARD WASTE

WHY DID MY LIMBS BY THE CURB NOT GET PICKED UP?

There are certain requirements that must be met when putting out yard waste to be collected. Limbs must not exceed 5 feet long and 3 inches in diameter. They must be securely tied and bundled with biodegradeable strings, twine or rope for collection that is strong enough to grab and lift the bundle. Other yard waste must be bagged and cannot weigh more than 35 lbs. For an additional fee, you may schedule a special request collection by calling 851-2888 or take to the Transfer Station during operating hours.

WHEN IS MY YARD WASTE PICKED UP?

City of Maumelle provides free pick up of Yard Waste to its residents once a week. We schedule our routes by neighborhoods. Your day is determined by which neighborhood you live in: Weekly Yard Waste Schedule Follows:

MONDAY

St.Thomas, Weatherwood, Belle River, River Run, Maumelle Heights, Annex Area, Riverland, Country Club of Arkansas, Rivercrest Est., Turtle Creek

TUESDAY

Diamond Pointe, Park Ridge, Garden Oaks, Piney Cove, North Ridge, Woodland Heights, Rolling Oaks, North Pointe, Meadow Ridge, Kingspark, West Pointe, Hightimbers, Random Oaks, Hayley Heights, Summit Valley

WEDNESDAY

Stoneledge, Brookshire, Leisurewood, Cook Mountain, Windwood, Edgehill, Edgepark, Plesantwood, Golf Club Area, Kimberly Manor, First Fairway, Wiggins, Ninth Fairway, CC Villas, Club Manor, Ridgeview, Majestic Pointe

THURSDAY

Edgewater, Masters Place, Waterside, Lawrence Addition, South Shore, Osage Falls, Mtn. Terrace Est., Maumelle Valley Estates, Newbedford

ANNUAL FALL CLEAN UP AND SPRING CLEAN UPS-please check back for Fall & Spring Clean Up schedules

HOW DO I KNOW WHEN THE ANNUAL SPRING AND FALL CLEAN UP IS?

We usually try to schedule it during the months of April and October. The exact dates are also published in the Maumelle Monitor, on the website and on your quarterly bill.

Fall Clean Up

Spring Clean Up

WHAT IS PICKED UP DURING THE ANNUAL CLEAN UP?

We will pick up most anything provided that it is not everyday garbage, yard waste, electronic, or contains anything with hazardous chemicals which includes but is not limited to: paint, tires, batteries and anything with freon.

IS THERE ANYTHING I CAN DO IF I MISSED PUTTING MY STUFF OUT ON MY SCHEDULED DAY FOR THE CLEAN UP?

Call Public Works for more information, 501-851-2888.

WHAT ZONE AM I IN FOR THE ANNUAL FALL AND SPRING CLEAN UP?

SPRING CLEAN UP 

FALL CLEAN UP 

TRANSFER STATION

WHERE IS THE TRANSFER STATION LOCATED?

Our address is 425 Hyman Drive. We're located in the Industrial Park, behind the old Target Distribution Center.

WHAT ARE THE HOURS OF THE TRANSFER STATION? - 

• Wednesday- Thursday: Noon-3:30 PM
• Friday- 7:00am-5:30pm
• Saturday-10:00am-3:30pm
• Sunday-Tuesday - CLOSED

WHAT ITEMS CAN I NOT DISPOSE OF AT THE TRANSFER STATION?

• Nickel Cadmium batteries
• Tires
• Wet Paint
• Crossties
• Large amounts of concrete, rocks ,bricks, construction debris,
• Automotive fluids
• Refrigerators, freezers, or air conditioners with proper documentation stating freon has been removed and signed by a licensed HVAC technician.
• Air conditioners
• Hazardous chemicals (weed killers, insecticides, pesticides etc.)
• Automotive Batteries

CAN ANYONE USE THE TRANSFER STATION?

No, the Maumelle Transfer Station is available to Maumelle residents only. Any resident using the transfer station must produce proof of Maumelle residency and pay the scheduled fee before entering the gate.

As of April, 2006, the Maumelle Transfer Station is open to Maumelle residents only for disposal. Whereas, everyone is welcome to recycle. Any resident using the Transfer Station to dispose of wastes must pay the scheduled fee before entering the gate. There is no charge to recycle. Proof of Maumelle residency must be shown in order to use the facility to dispose of wastes.

WHICH SATURDAYS IS THE TRANSFER STATION CLOSED DUE TO THE HOLIDAYS?

The Transfer Station is closed on all holidays observed by the City of Maumelle in addition to the following holidays:

2013 TRANSFER STATION HOLIDAY CLOSINGS

New Year’s Day Jan. 1, 2013
Martin Luther King Day Jan. 21, 2013
Presidents Day February 18, 2013
Veteran’s Day- Nov 11, 2013
Thanksgiving- Nov. 28, & 29, 2013
Christmas Dec. 24 & 25, 2013

WHAT IS THE SCHEDULED FEE?

• $3.00 minimum charge
• $10.00 1-1.5 cubic yards
• $15.00 1.5-3 cubic yards
• $20.00 3-7 yards

WHAT ARE THE PROCEDURES FOR RECYCLING AT THE TRANSFER STATION?
This is the where the city’s drop off recycling program is located at. There are 2-5 yard container(s) labeled for collection of cardboard & aluminum cans and THREE (27.5yd) containers labeled R1 , R2 AND R3  for collection of the following materials:

R1- Mixed paper including newspaper, office paper, envelopes, magazines, phone books, file folders, shredded paper, junk mail, packing paper, wrapping paper, newspaper inserts including glossy

R2- Glass, steel cans, aluminum cans, plastic jugs (milk, laundry detergent etc.)(Any bottles as long as mouth is smaller than body), No light bulbs, window glass or ceramic dishes. Remove any metal or plastic rings, caps or lids. Labels can stay on. Rinse clean and avoid breaking

R3- plastic jugs (milk, laundry detergent etc.)(Any bottles as long as mouth is smaller than body),

Gray Hopper- aluminum cans

Gray Hopper- CARDBOARD- corrugated cardboard (a wavy layer between two flat layers), pasteboard, such as cereal boxes and shoe boxes. Please flatten boxes and place in recycling container labels, tape and staples do not have to be removed. Please remove the styrofoam and cellophane as these cannot be recycled.

IS THERE A CHARGE TO RECYCLE?
No, it does not cost to recycle.